Most Common Questions

Oops, I got a parking citation?  Where can I pay it?
Payments can be made online, via telephone using the phone number listed on back of the citation, or at The Office of Parking Management Customer Service Center located at 160 Market Street, Hartford, CT 06103-0157. The parking citation lists all of the payment options.

Where can I park if I visit the Customer Service Center to pay a parking citation?
Convenient indoor parking is available at the Morgan Street Garage (in the same building as the Customer Service Center).

What happens if the Pay-and Display Station doesn’t work? Who do I call for assistance?
If you are having difficulties with a Pay-and-Display Station, please call a Customer Service Representative at the Office of Parking Management at (860) 761-0004 to report the problem. Typically, the Pay-and-Display Station’s communication system will alert the Office of Parking Management of a technical problem automatically.  At times, a Pay-and-Display Station may have a problem accepting a particular form of payment (e.g., credit or debit cards or coins). However, it will continue to accept other forms of payment. A message will be provided to you and the appropriate coin or card slot will automatically close, preventing you from paying by a method that is not in operation – or from paying at all if a receipt can’t be issued. In the meantime, you can still park in a space near an out-of-service Pay-and-Display Station, as long as you purchase a receipt from another nearby Pay-and-Display Station (e.g., around the corner or across the street).

 

HPA Garage Parking

How can I register for monthly parking at an HPA garage?
If you’re interested in parking on a monthly basis at the Church Street Garage or MAT (Main and Trumbull) Garage you can register in person at the garage of your choice.

How does the monthly access card system work?
Upon completion of your vehicle registration form and payment of the first month’s parking fee in advance, a uniquely coded access card is issued for entry to and exit from the parking garage.

When are monthly payments payable and what happens if I don’t pay on time?
Monthly patrons agree to pay by the first day of each month, in advance. Late payments are subject to card deactivation and a late-payment fee.

Can I let someone else use my access card?
Sorry, no.  The access card cannot be assigned to anyone other than the original monthly parking customer. Also, the card must always be used in sequence to enter and then to exit the parking facility. Using the card out of sequence will prevent the gate from rising.

What if I car-pool?
If you are car-pooling, good for you! Please remember to list all vehicles on your parking application at the time of registration.  Any vehicle and license plate number changes should be reported to the customer service office so that we can contact you in case of an emergency in the garage.

What happens if I damage or misplace my monthly access card?
Monthly parking customers are encouraged to carefully handle and keep track of their access cards. Cards can be replaced for a fee. If you lose or damage your card, please see the parking manager in your facility immediately to replace it.  Your old card number will be deactivated and that card will become unusable.

Can I park at an HPA garage when I visit downtown Hartford to shop, dine or go to an event?
Yes! As a monthly parking customer, you have unlimited access to the garage you are registered at. If you’re not a monthly parking customer, HPA has the most affordable rates for covered event parking in Hartford: just $10 at the Church Street and MAT (Main and Trumbull) Garages.

Are HPA Garages conveniently located?
Yes!  Our garages are easily accessed from I-91, 84, and Route 2 and very close to major attractions such as the XL Center, Hartford Stage Company, Connecticut Science Center and more!

 

On-Street Parking

What is a Parking Pay-and-Display Station?
A Parking Pay-and-Display Station is a solar-powered, multi-space parking meter that is easy to use. The Pay-and-Display Station has an electronic display and clock that provides you with directions for payment and display of the receipt sticker on the dashboard of your vehicle.  Even though it’s run by the sun, the Pay-and-Display Station still works well on gray and stormy days.

What happens if the Pay-and Display Station doesn’t work? Who do I call for assistance?
If you are having difficulties with a Pay-and Display Station, please call a Customer Service Representative at the Office of Parking Management at (860) 761-0004 to report the problem. Typically, the Pay-and-Display Station’s communication system will alert the Office of Parking Management of a technical problem automatically.  At times, a Pay-and-Display Station may have a problem accepting a particular form of payment (e.g., credit or debit cards or coins). However, it will continue to accept other forms of payment. A message will be provided to you and the appropriate coin or card slot will automatically close, preventing you from paying by a method that is not in operation – or from paying at all if a receipt can’t be issued. In the meantime, you can still park in a space near an out-of-service Pay-and-Display Station, as long as you purchase a receipt from another nearby Pay-and-Display Station (e.g., around the corner or across the street).

Why are parking citations issued?
Parking citations (or parking tickets, as they are commonly known) are most often issued if you do not pay at a meter or if you stay beyond your purchased time. You may also receive a parking citation if you are illegally parked in a loading zone or at a fire hydrant, bus stop, etc.  These restricted areas are marked by parking signage.

Who issues parking citations?
Parking citations are issued by Parking Ambassadors working under the direction of the HPA and Parking Controllers and sworn officers working under the direction of the Hartford Police Department.

Can my car be towed?
Yes, your car can be towed if you are illegally parked in a loading zone or at a fire hydrant, bus stop, etc.  Once again, these restricted areas are marked by parking signs, so you should take note of these when parking.

Your car can also be towed if it is identified as having five (5) or more unpaid citations.

Who do I call if my car is towed?
You can call Hartford Police Department’s Records Division at 860-757-4150 to learn where your car was towed to and why.

Oops, I got a parking citation?  Where can I pay it?
Payments can be made online, via telephone using the phone number listed on back of the citation, or at The Office of Parking Management Customer Service Center located at 160 Market Street, Hartford, CT 06103-0157. The parking citation lists all of the payment options.

Where can I park if I go to the Customer Service Center to pay a parking citation?
Convenient indoor parking is available at the Morgan Street Garage (in the same building as the Customer Service Center).

Can I pay for my taxes or receive permits at the Customer Service Center?
Sorry, no.  The Office of Parking Management does not take payments for taxes and does not issue permits.

How do I appeal a parking citation?
If you believe that your parking citation was issued in error, you have the right to appeal it. Parking citations may be appealed for a variety of reasons. However, citations cannot be appealed on the grounds that the registered owner is unable to pay, or that you believe that the parking regulation in question is unfair.

If you wish to appeal your citation, you may do so in one of two ways. You can appeal online at www.hartfordparking.com where you can state the nature of your appeal and even upload substantiating information. Alternatively, you or someone on your behalf may appear before the Hearing Officer on your scheduled hearing date, which is printed on the front of your parking citation, between 9AM & 3PM at the City of Hartford’s Citation Hearing Office, 160 Market Street, Hartford, CT 06103-0157.

What happens at a Hearing to appeal my parking citation?

  • At the Hearing, you will be asked to complete a Statement of Responsibility, which informs you of your legal rights.
  • If the citation is overturned, you will be sent a Granted Letter.
  • If the citation is not overturned, you will be sent a Denial Letter outlining all fines and fees you are responsible to pay.
  • If you wish to appeal the decision of the Hearing Office, you must file a claim in person with the Civil Clerk of the State of Connecticut Superior Court along with a $75 filing fee within thirty (30) days of the mailing date of the Denial Letter.
  • If you do not appeal the decision of the Hearing Officer within the specified thirty (30) day timeframe, a Judgment will be entered for the City of Hartford and against you for all fines and fees you are responsible to pay.

Who are the Hearing Officers?
Hearing Officers are attorneys that are hired by the City’s Corporation Counsel’s Office.  Since HPA is responsible for enforcement, HPA employees are strictly prohibited from hearing and making any decision related to an appeal of a parking citation.

I have a different reason or question to ask about.  Where can I get help?
We’re happy to help you! For parking citation information, please call 860-761-0004.  For information about other parking matters, please call 860-527-7275.  Our office hours are Monday – Friday, between 8AM & 5PM.